Shipping and returns

Australia wide. Parts are made in Australia and freighted from our production facility.

Australia only. We do not ship internationally.

Industry leading dispatch. Each process carries its own production window, shown on that service page, and they stack. Small cut-only runs are typically 3 to 5 days. Your confirmed dispatch date comes through on your order confirmation.

Once set, the dispatch window is counted from cleared payment, not from when the quote was generated.

Freight is calculated by delivery zone and shown on your quote before you pay, so there is no surprise at checkout.

Freight is fixed at the time of quote and paid in the same transaction as your parts. No second invoice, no surprise at the door. Small parcels go by Aramex, larger consignments by Mainfreight, priced by zone.

Check your parcel on delivery. Risk passes to you on dispatch, so damage in transit needs to be raised quickly for us to help with a carrier claim.

Tell us within 10 days of delivery if anything is damaged, missing or not what you ordered. Photos of the parts and the packaging make this much faster.

Every part is cut to your file, for you. We cannot resell it to anyone else. So we do not accept returns because you changed your mind, ordered the wrong quantity, chose the wrong material, or uploaded the wrong file.

Check your drawing carefully before you order. If you are unsure, order one and check it before committing to the full run. That is exactly what the no minimum order is for.

This is different, and your rights here cannot be signed away.

Under the Australian Consumer Law our goods come with guarantees that cannot be excluded. If your parts are faulty, not of acceptable quality, or not what you ordered, you are entitled to a replacement or a refund for a major failure, and to have the problem fixed within a reasonable time if it is a minor one.

How it works in practice:

• Contact us with your order number and photos of the problem.
• We check the parts against the file you supplied and our own manufacturing records.
• If we got it wrong, we remake the parts at our cost or refund you. Your choice, subject to the law.
• If the parts match the file you supplied and are within the tolerances in our terms, we will explain what we found and talk you through the options.

Delivery and returns enquiries go to [email protected].